Privacy Policy

1. Introduction

BSpoke Brand Management Studio ("BSpoke," "we," "us," or "our") is a brand management studio serving the cultural industries. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage our services, or interact with us through SMS text messaging and other channels.

By providing your information and engaging with us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and company or brand name.
• Message Content: The content of messages, emails, or SMS communications you send to us.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Business Information: Details you share about your brand, goals, and projects during consultations or onboarding.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide information about our services.
• Schedule and conduct consultations and curated experiences.
• Send appointment reminders, updates, and service-related notifications.
• Deliver marketing and promotional messages where you have opted in.
• Maintain records and improve our services and website.
• Comply with legal obligations and protect our rights.

4. SMS Text Messaging & A2P 10DLC Compliance

With your express opt-in consent, BSpoke may send SMS text messages to the mobile number you provide. Message frequency varies. Standard message and data rates may apply.

Consent: By providing your mobile number and opting in, you consent to receive SMS messages from BSpoke Brand Management Studio. You may withdraw consent at any time.

Opt-Out: To stop receiving SMS messages, reply STOP to any message. To request help, reply HELP. After opting out, you may still receive non-marketing transactional messages (such as appointment confirmations).

A2P 10DLC: Our SMS messaging program operates in compliance with the Application-to-Person 10-Digit Long Code (A2P 10DLC) standards established by U.S. mobile carriers and The Campaign Registry. Messages are sent through a registered campaign and are subject to carrier messaging rates.

No Mobile Information Sharing: We do not sell or rent your mobile information to third parties for them to market to you.

5. Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Service providers and platforms that help us operate our business and messaging programs.
• Partners and collaborators involved in delivering curated experiences, with your consent.
• Legal authorities where required by law or to protect our rights and safety.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the information below.

8. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, contact us: